Setup Fee
The setup fee covers the skilled configuration work required to build your personalised RingReady AI receptionist. This includes:
- Prompt engineering — writing Jade's personality, call flows, and business-specific responses
- Phone number provisioning and routing configuration
- Post-call notification setup via Make.com and Gmail
- Post-call data extraction field configuration
- Onboarding call and go-live support
- Your first full calendar month of service
The setup fee is non-refundable. It reflects the time, expertise, and infrastructure cost invested in building your personalised AI receptionist. As with any professional configuration or installation service, the work cannot be returned once completed.
If you have questions about what the setup fee covers before purchasing, please contact us at hello@ringreadyai.co.uk before completing your order.
Pricing
RingReady offers three monthly plans. All plans include a one-off setup fee which covers personalised configuration and your first full month of service. Your subscription begins from month two.
| Plan | Setup fee | Monthly from month 2 | Includes |
|---|---|---|---|
| Solo | £149 | £79/month | First month free |
| Business | £199 | £149/month | First month free |
| Professional | £299 | £249/month | First month free |
June & July 2026 Offer
Clients who complete onboarding and pay their setup fee during June or July 2026 receive their first full month of service included in the setup fee at no additional charge. The monthly subscription begins from month two. This offer applies to new clients only and cannot be applied retrospectively. Standard pricing applies from 1 August 2026.
Performance Guarantee
We stand behind the quality of our service. RingReady guarantees that your AI receptionist will perform as described during your first month. Specifically, Jade will:
- Answer inbound calls in your business name within 4 rings
- Handle the agreed call types as configured during onboarding
- Deliver a post-call notification email within 90 seconds of each call ending
- Accurately capture caller name, callback number, and call type in every notification
If Jade fails to perform
If your AI receptionist fails to meet any of the above due to a fault attributable to RingReady, we will:
- Investigate and resolve the issue within 24 hours of being notified
- Extend your first month by the number of days affected if resolution takes longer than 24 hours
- Issue a full service credit to your account if the failure is sustained and unresolved
The performance guarantee does not apply to failures caused by third-party telephony providers (Twilio, TTNC), network outages outside RingReady's control, or issues arising from incorrect information provided on the client onboarding form.
To make a performance claim, email hello@ringreadyai.co.uk with a description of the issue and the dates affected. We will investigate and respond within one business day.
Subscription & Cancellation
Your monthly subscription is charged automatically on the same date each month via Stripe. You can view your billing history, update your payment method, and manage your subscription at any time through your Stripe customer portal.
Cancellation
You may cancel your subscription at any time from month two onwards with no penalty or exit fee. Cancellation takes effect at the end of your current billing period. Your AI receptionist continues to operate until the end of that period.
No partial refunds are issued for unused days within a billing month. We do not issue refunds on the setup fee except where Jade has failed to perform as described and the issue has not been resolved within the guarantee terms above.
Accidental or duplicate charges
If you have been charged incorrectly — including duplicate charges or charges after cancellation — please contact us immediately at hello@ringreadyai.co.uk and we will issue a full refund of the incorrect amount within 3 business days.
Data & Privacy
RingReady processes call data on your behalf as a data processor. All call recordings and transcripts are handled in accordance with UK GDPR. Call summaries are sent to the email address you provide during onboarding and are not shared with third parties.
Callers are not explicitly informed that they are speaking with an AI unless they ask directly, at which point Jade identifies herself as a receptionist without confirming or denying the nature of the service. It is your responsibility as the business owner to ensure your use of RingReady complies with any applicable regulatory requirements in your sector.
For care sector clients, RingReady is configured as a data processor under your existing Caldicott and UK GDPR obligations. A Data Processing Agreement is available on request.
Questions about these terms?
Email: hello@ringreadyai.co.uk
Response time: within one business day, Monday to Saturday.
These terms were last updated in June 2026 and will be reviewed on 1 August 2026.